What is your shipping policy and how much does it cost?
United States Postal Service Priority Mail is standard, and all Shipping is FREE.
Orders are processed Monday thru Friday, EST.
What is your return policy?
If you are not satisfied within 30 days after purchase, we want to hear from you. We will offer a refund, exchange or replacement on all goods returned to us if you ordered directly from WeiBeauty.com
Mail the product back to:
Wei Beauty
PO Box 525
Newtown Square, PA 19073
Along with your package, include the packaging slip or a note with your name, address, order and telephone number.
We will reimburse your credit card for the purchase, less shipping and handling.
Returns/Exchanges will be processed within 5-7 business days of receipt.
If you purchased from our major authorized retailers please follow their return policies.
Where is Wei East?
Friends of Wei East know that Wei has just came back from a 2 year “weication” in China and will be relaunching on HSN. During that time, Wei has spent endless hours looking at our brands, and to stay relevant we examined the best way to meet the needs of our customers. Our forward approach is to simplify with one brand, WEI. We have identified classic hero products and will reintroduce them into the WEI brand along with new innovative skincare solutions. If you don’t find your favorite classic Wei East product, please send us an email at help@weibeauty.com or call us at 1-888-WEI-3278.
Do you ship internationally?
We do not ship outside the U.S. at this time.
For international purchases, please visit one of the authorized retailers listed below.
Where else can I buy Wei Beauty Products?
The following authorized retailers sell Wei Beauty
In the US:
- Skinstore.com
- Dermstore.com
- Alrossa.com
In China:
- All Sephora Stores
- Sephora.cn
In Hong Kong:
- Joyce Beauty
Southeast Asia
- Sephora Online
In United Kingdom
Do you test on animals?
WEI Beauty/Wei East has never tested any products on animals, other than human beings. In addition, both companies request documentation from all raw material suppliers certifying that they, too, do NOT test on animals.
Selling in China does not indicate that animal testing is performed. As long as a company utilizes only raw materials that appear on the IECIC (Inventory of Existing Cosmetic Ingredients in China) and markets only cosmetics, not those categorized as "special use", China does not require animal testing.
Are your products paraben free?
Wei Beauty is a paraben-free beauty collection.
How can I track my order?
Tracking information is available on your order confirmation email and is also available on your account page. Click the 'My Orders' link. Please allow up to one business day for order processing. Orders are processed Monday thru Friday, EST.
We are not able to send samples to customers who write in and request them, but we do add sample sachets to customer orders whenever they are available.
If you have further questions, please email us at help@weibeauty.com and we would be happy to assist you.