Customer Service

Contact Us

For product or online order related inquiries please contact us via email at assistance@weibeauty.com or visit our major authorized retailers locations store locations.


Manufacturer Information

Distributed by: Wei Beauty International
Newtown Square, PA 19073 USA.
42/43 Chagford Street London NW1 6EB UK.
New York • Hong Kong
Made in China
 

Purchases

Purchases can be made through weibeauty.com or our major authorized retailers or store locations. All products are subject to availability.

If ordering from Wei Beauty, once your order has been placed, you will receive an email confirming your order. If you would like to change your order, please email us at assistance@weibeauty.com with your name and order number, and we’ll get back to you as soon as possible. If you’d like to send our products as a gift, you may add a personal message to the package.


Payments

Wei Beauty accepts the following forms of payment for online purchases:
Visa
MasterCard
American Express
Discover


Sales Tax

Weibeauty charges sales tax for those clients located in Florida, New Jersey and Pennsylvania.


Wei Beauty Guarantee

We stand behind our products, service and customers. We have a 100% satisfaction guarantee on every purchase. If for any reason, your purchase is not pleasing to you, you may return any of our products within 30 days after purchase. We will reimburse your credit card for the purchase, less shipping and handling.

Shipping

United States Postal Service is standard, and costs $6.95 for orders up to $100.00. Orders over $100.00 are shipped as no charge to our clients.

Expedited shipping is available as well and is offered during your online ordering process.

Orders are processed Monday thru Friday.

We do not ship outside the U.S. at this time.

For international inquiries, please visit Space NK UK ,My Accounts and click the 'My Orders' link. If you have questions about your order, please email us at assistance@weibeauty.com and we would be happy to assist you.


Returns/Exchanges

If you’re not satisfied within 30 days after purchase, we want to hear from you. We will offer a refund, exchange or replacement on all goods returned to us if you ordered directly from Wei Beauty. Mail the product back to: Wei Beauty PO Box 525 Newtown Square, PA 19073

Along with your package, include the packaging slip or a note with your name, address, order and telephone number.

We will reimburse your credit card for the purchase, less shipping and handling.

Returns/Exchanges will be processed within 5-7 business days of receipt.

If you purchased from our major authorized retailers please follow their return policies.